Warranty Information

Warranty Information

IGNIS®Development, Incorporated (IGNIS®) warrants its products to be free from defects in material and workmanship under normal use and service for a period of one to five (1-5) years (see specific warranty periods below) from the date of shipment. This extended warranty expands the coverage period for two (2) additional years. During the standard warranty and extended warranty period, IGNIS®’s obligation is limited only to the repair, or at its discretion, the replacement of such merchandise which, upon return to the warehouse or upon examination, proves to be defective. Any damages incurred during transit or damages deemed to be incurred by the customer are not applicable under this warranty. IGNIS® Development, Inc. makes no other warranty, either expressed or implied, including without limitation the product’s condition, its merchantability, or its fitness for any particular use or purpose.

A. Product Warranty Periods

IGNIS Warranty Terms

B. Return Shipment

i. It is the responsibility of the customer for all freight costs to and from the manufacturer.

C. Additional Disclaimers

i. Installation costs will not be reimbursed in any case.
ii. The manufacturer will not be held responsible for any incidental or consequential defects on goods or individuals.
iii. The warranty will not be applied if devices have been subjected to abnormal use or if used under conditions of use other than
the ones they were intended for.
iv. The warranty will not apply in case of deterioration or accident due to negligence, damages caused by failing to maintain and
service the device, or resulting from an alteration of material.
v. There is no warranted period for ethanol fireplace fuel nor fireplace accessories.

D. Submitting a Warranty Claim

To submit a warranty claim within the standard or extended period under which the product is warranted, purchaser may submit the request online at https://ignisproducts.com/warranty-information/or call +1 855.MY.IGNIS to make the request via telephone.

Please Note: It is vital that due diligence is performed prior to purchase as it relates to municipal, building, or other code enforcement governing fireplace installation and use in your locale. Ignis® does not warrant that our products adhere to codes in your locality. As a business that caters to an international audience, it is impossible to have knowledge of said codes worldwide.